Community Surgical Supply

Frequently Asked Questions

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If you have any questions, please check below before contacting us.

FAQ

I placed my order, but have not received an email confirmation?

Make sure the email address used for your account/order has been entered correctly. If you have an account, the status of your order can be checked online by logging in and viewing your order history in the My Account section. For items that require a prescription, don’t forget to upload or fax a prescription to 888-496-3160. Once your prescription has been approved, your order will be processed and shipped.

How do I tell if an item requires a prescription?

All products that require a prescription have a notice above the product description that reads “This Product Requires A Prescription”. Even though an item requires a prescription, you may still add this item to your cart and checkout, your order will be held until you submit a valid prescription. If this occurs, we do not capture the charge until the order is released.

Is my personal health and order information private?

Yes. We follow a strict privacy policy in regards to your personal and order information. We do not distribute or sell any information to third parties. BreathePro.com abides the rules outlined in the Health Insurance Portability and Accountability Act (HIPPA)

After ordering, how long does it take to for items to ship?

We try to ship all orders by the following business day. Standard shipping usually takes 3-5 business days.

Will my insurance cover any items for sale on BreathePro.com?

BreathePro.com is not contracted with any Insurance Networks and cannot comment on the individual coverage of your plan; however, you can download your invoice and seek reimbursement for your purchases from your Insurance Provider.

Can I return items I do not want?

Yes! BreathePro.com accepts returns on all unopened products within 30 days of the original ship date. Submit your request for return and we will send you, via email, a Return Number and Shipping Address. When we have received the items we will process your return. For more information on our Return Policy.

I am new to Positive Airway Pressure therapy, what do I need?

You will need a machine that can provide your prescribed therapy, either a CPAP or BiLevel machine. Auto devices allow the machine to adjust therapy pressure levels throughout the night while straight or “regular” CPAP/BiLevel machines are set to a specific pressure as prescribed by your Physician.

All machines come with the necessary power cords, filter, and hose/tubing for operation. CPAP masks are sold separately. Your physician may have also prescribed humidification for your therapy, if so, you will need a humidifier. Humidifiers come with the necessary water chamber.

Over the course of your therapy, it is recommended to replace parts on a regular basis for optimal comfort, hygiene and therapy. Manufacturers recommend replacing supplies as follows:

  • Reusable Filters – 3 months
  • Fine Filters – 1 month
  • Nasal Pillows – 2 per month
  • Full Face & Nasal cushions – 1 month
  • Mask – 3 months
  • Water Chamber – 3 months
  • Hosing/Tubing – 3 months
  • Headgear – 6 months (many masks come with headgear)

How do I find the replacement parts for my CPAP mask and machine?

Replacement parts for each CPAP mask and CPAP/BiLevel machine are listed under “Replacement/Compatible Products”. We have also listed the compatibility of certain items in the product descriptions. If you are still unsure whether or not a product is compatible with your machine or mask, please contact us and will be more than happy to direct you to all compatible products.

What’s the difference between full face, nasal, and nasal pillow CPAP masks?

There a variety of CPAP masks designed to provide therapy in the most comfortable manner.

Full Face CPAP masks provide therapy by covering the mouth and nose.

Nasal CPAP masks provide therapy by creating a seal over the nose.

Nasal Pillows CPAP masks provide therapy by fitting gently against the nostrils.

If you are unsure which CPAP mask type is right for you, check out our questionnaire for help. It is important to always consult your Physician when considering any change to your therapy.

How do I clean my PAP machine and supplies?

Many soaps and detergents contain ingredients that can increase the breakdown of your mask or cause skin irritation. Use alcohol and latex free detergents. BreathePro.com offers a variety of cleaning soaps and wipes that are safe to use on your CPAP mask and supplies.

Check out our complete guide to cleaning your supplies here.

BiLevel Therapy

BiLevel Therapy allows more control of the machine settings. Where CPAP Therapy provides a single set prescribed-pressure, BiLevel Therapy allows your doctor to prescribe Inspiratory (inhale) and Expiratory (exhale) pressure settings. These settings are determined during your sleep study titration and specifically ordered by your doctor. BiLevel is usually ordered when you need a lower pressure during your expiratory phase. BiLevel also offers higher Inspiratory pressures than a CPAP unit. Many people find BiLevel to be more comfortable due to the split settings.

How do I upload or send a Prescription?

To upload a Prescription, you must first create an account with BreathePro. From the "My Account" menu, you can access the Prescription Upload page and follow the prompts. Prescriptions can be sumbitted by a secure file upload or fax.

Do I need to create an account?

An account must be created when purchasing Prescription-required items. Prescriptions are verified using account details and subsequently linked to that account.